Still have questions? Here's everything you need to know before getting started.

Upside Rewards Club is a one-time access purchase. You will not be charged again unless you choose to purchase another access pass or additional spin packs.

Membership gives you access to the Upside Rewards Club dashboard, including complimentary spins, promotional games, reward opportunities and member-only features. You can also unlock additional spins and bonus games within the platform.

Spins are used to participate in promotional games within the member dashboard. Each spin produces a random outcome and may result in a reward, a free spin or no reward.

Some spins are included with your membership, and additional spins can be unlocked within the platform.

Rewards earned through promotional games are credited to your Reward Balance as promotional credits. Once your balance reaches the minimum redemption threshold of $50 AUD, you can submit a redemption request. Rewards are not guaranteed — outcomes are random and many spins will result in no reward.

Your Reward Balance shows the total rewards you have accumulated through gameplay. This balance updates as you win rewards from spins or promotional activities.

Once your balance reaches the minimum redemption amount, you can request a withdrawal.

The minimum redemption amount is $50 AUD unless otherwise stated. This helps ensure the sustainability of the reward system.

Withdrawal requests are typically processed within 3–5 business days. Additional verification may be required before processing.

Yes. All promotional games operate on random outcomes and cannot be influenced or predicted.

URC may adjust probabilities and reward structures over time to maintain fairness and sustainability.

Promotional games are designed with a mix of outcomes, including wins, small rewards, free spins and no-win results.

This structure allows the platform to offer rewards while remaining sustainable for all members.

No. Your membership may include complimentary spins. Purchasing additional spins is optional and simply provides more opportunities to participate in promotional games.

No. Upside Rewards Club is a membership-based rewards platform that provides access to promotional games and member benefits.

Participation is optional and designed for entertainment and promotional engagement.

Winning outcomes are random, however participating in more spins and promotional activities gives you more opportunities to earn rewards.

Once your Reward Balance reaches the minimum threshold, you can submit a redemption request through your account. Your request will then be reviewed and processed.