Upside Rewards Club respects the privacy of its members and is committed to protecting personal information in accordance with applicable privacy obligations.

This Privacy Policy explains how Upside Rewards Club collects, uses and protects personal information.

We may collect information including your name, email address, payment information, account activity, reward balance information and website usage data.

Information may be used to provide access to the membership platform, process purchases and payments, manage reward balances and redemptions, communicate important platform updates and improve the platform and user experience.

Payments are processed through secure third-party payment providers. URC does not store full credit card details on its servers.

URC takes reasonable steps to protect personal information from loss, misuse or unauthorised access. However, no online system can guarantee absolute security.

The website may use cookies or analytics tools to improve functionality and understand user behaviour. Users may disable cookies through their browser settings.

URC may use third-party services such as payment processors, analytics providers or hosting platforms. These providers may collect information in accordance with their own privacy policies.

URC retains personal information for as long as your account remains active or as required to fulfil the purposes outlined in this policy. You may request deletion of your personal data at any time by contacting support@upsiderewardsclub.com.au. Requests will be processed within 30 days subject to any legal retention obligations.

You have the right to access, correct or request deletion of personal information we hold about you. To exercise these rights, contact us at support@upsiderewardsclub.com.au. We will respond within 30 days.

URC uses third-party services including payment processors and hosting platforms that may store or process your data outside Australia. These providers operate under their own privacy frameworks. By using the platform you consent to this processing.

If you believe your privacy has been breached, contact us at support@upsiderewardsclub.com.au. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Privacy enquiries can be directed to support@upsiderewardsclub.com.au.